CURRENT SHIPPING TIMES : Currently items ordered and paid for are ship in 3-5 business days via United States Postal Services unless otherwise noted in description of product.
INTERNATIONAL BUYERS: If Customs charges occur please note that you, the buyer are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 8 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you pay with an "e-check" please note that we do not ship your order until the e-check has cleared.
If you have any problems with your order (not received, not what you were expecting, etc. etc. ) PLEASE contact us so that we can better assistance you. We truly want to please our customers and will always try our best to resolve any situations that may arise. With all of this mind, please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Original sales receipt must accompany returns.
We accept returns for exchange or refund 5 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 10 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
INTERNATIONAL BUYERS: If Customs charges occur please note that you, the buyer are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 8 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you pay with an "e-check" please note that we do not ship your order until the e-check has cleared.
If you have any problems with your order (not received, not what you were expecting, etc. etc. ) PLEASE contact us so that we can better assistance you. We truly want to please our customers and will always try our best to resolve any situations that may arise. With all of this mind, please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Original sales receipt must accompany returns.
We accept returns for exchange or refund 5 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- -without showing signs of wear or damage in any way
- -within 5 calendar days of the delivery date (after 14 days no returns are allowed)
- -must not be a special order or a custom order
- -unless noted that it cannot be returned or has a different return policy time period other than that 10 days noted in that item's particular item description.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 10 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
If you have any additional questions on any policies that you may not see listed, please complete this form and we will respond within two business days. Click here to complete form.